A straightforward way to raise a return, refund or order concern.
Start with your order details
Email your order reference, the product name and the reason for your request. If an item arrived damaged, incorrect or with a packaging issue, a photograph of the packaging and label can help identify the problem.
Contact info@bionicselect.com with the product name and, where relevant, your order reference.
Before returning an item
Contact us for the correct return destination and handling information. Do not send items to the manufacturer or to an unconfirmed address. This contact step does not restrict any statutory right to notify us of withdrawal.
Your statutory rights
Where EU consumer distance-selling rules apply, a qualifying purchase generally includes a 14-day withdrawal period from delivery, subject to the legal exceptions. Rights relating to faulty or misdescribed goods are separate. Nothing on this page excludes rights that cannot lawfully be excluded.
For general guidance, see the official EU information on returns and withdrawal.
Refund information
The applicable return instructions, costs and refund arrangements must be provided with the final purchase terms. A general voluntary return period, return address and payment-provider processing time have not yet been established for the store.
Business purchases
Consumer withdrawal rules do not automatically apply to a purchase made in the course of business. The terms for a business order must be confirmed before that order is accepted.